HR · Free course
Effective Communication & Conflict Resolution
The everyday skills that keep teams working: communicating clearly, listening actively, and resolving conflict before it festers. Covers the feedback loop that…
What you’ll learn
By the end of this course.
Communicate clearly and choose the right channel
Practice active listening
Recognize the common conflict-handling styles
Understand that conflict is normal and can be healthy
Work through a conflict step by step
Know when to escalate to a manager or HR
References & standards
Grounded in the source material.
- SHRM — Communication & conflict management
- MITRE / Thomas-Kilmann — Conflict modes (overview)
- EEOC — When conflict is harassment
- MindTools — Active listening (overview)
This is awareness training. It supports your program; it is not a substitute for site-specific procedures or hands-on competency where a standard requires it.
More HR courses
Keep building the program.
Start this course free.
EHSTEC LMS Lite is free for employers to assign — 100 safety courses, no cost. Paid plans add certificates, reporting and proof of completion.